Shipping policy

Order Processing Time

  • All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Domestic Shipping Rates & Estimates

  • Standard Shipping ([3–5] business days): $7.99 / Free on orders over $75

  • Express Shipping ([1–2] business days): $14.99

International Shipping

  • We ship to the following countries: [US].

  • International shipping rates are calculated at checkout.

  • Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Diyo Jewels is not responsible for these charges if they are applied.

Order Tracking

  • When your order ships, you will receive an email notification containing a tracking number you can use to check its status.

  • Please allow 48 hours for tracking information to update.

Lost, Damaged, or Delayed Packages

  • If you receive a damaged order, please contact us at diyojewels@gmail.com with your order number and a photo of the item's condition.

  • For missing or significantly delayed packages, reach out to our team so we can open an investigation with the carrier.

Contact Us

  • If you have any questions regarding your shipment, reach out to us at diyojewels@gmail.com.